ABOUT LOTTE DUTY FREE

Lotte Duty Free is one of the world’s leading retailers that operate across 21 locations in 7 countries and 13 airports. Strategically positioned amongst the most coveted destinations (including Australia, New Zealand, Japan, South Korea, Singapore, Vietnam and USA), we showcase a world of luxury brands in cosmetics, perfume, watches, jewellery, liquor, wine and more!

Headquartered in South Korea, Lotte Duty Free is a household name and synonymous with delivering excellence in customer service and a long heritage as the most trusted travel partner.

Oceania, the region in which Australia belongs, holds 6 locations (Melbourne Airport, Brisbane Airport, Darwin Airport, Wellington Airport, Sydney and Melbourne downtown stores).

ABOUT THE OPPORTUNITY

Reporting to the Store Manager, we are currently seeking highly organized and enthusiastic Collections Crew member to provide premium service both friendly and exceptionally efficient, while dispatching orders to Lotte Duty Free customers at the Collections Counter.

You will be working in a fast-paced, customer-centric environment with a friendly and diverse team.

YOUR DUTIES WILL INCLUDE

• Distribute orders at the Collections Counter and handle “un-packs” and “re-packs” with accurate computer entries.
• Provide quality customer service and assist on the shop floor as needed.
• Check remaining parcels at shift end and report stock control or sales issues to the Compliance Officer.
• Communicate customer issues to the Hotline Team via email and report pre-order inquiries or errors to Sales Managers.
• Be aware of, and adhere to, Airport security emergency and health and safety procedures.

ABOUT YOU

Essential:

• Previous customer service experience in a fast-paced environment
• Intermediate experience with Microsoft Office
• A reasonable level of physical fitness, as manual handling and heavy lifting will be involved
• High attention to detail
• Strong communication and numerical skills
• Responsible Service of Alcohol (RSA) certification required

Desirable:

• Knowledge or experience with international brands and in a duty-free environment
• Previous cash handling experience

WHY JOIN LOTTE DUTY FREE

• Based Hourly Rate + Super
• Sales Commission Incentive Scheme
• Car Parking Provided
• Team Discounts
• Sales & Product Training  
• Safe, Diverse and Inclusive work environment with supportive culture
• Uniform and ASIC pass provided

DETAILS OF THE ROLE

• Location: Melbourne Airport
• Full Time position 76 hours’ fortnightly
• 2 week rotating roster
• Availability to work a flexible schedule including nights, weekends, and public holidays
• Flexibility with hours of work is important as our stores are open for long periods

It is essential to have your own form of reliable transport due to the early/late hours of work.

To work with Lotte Duty Free, you must hold a current Australian or International Passport.

Please note that all Lotte Duty Free employees are required to have Customs and Police Clearance process.

If this excites you, we want to meet you!