ABOUT LOTTE DUTY FREE

Lotte Duty Free is one of the world’s leading retailers that operate across 20 locations in 7 countries and 13 airports. Strategically positioned amongst the most coveted destinations (including Australia, New Zealand, Japan, South Korea, Singapore, Vietnam and USA), we showcase a world of luxury brands in cosmetics, perfume, watches, jewellery, liquor, wine and more!

Headquartered in South Korea, Lotte Duty Free is a household name and synonymous with delivering excellence in customer service and a long heritage as the most trusted travel partner.

Oceania, the region to which Australia belongs, holds five locations: Melbourne Airport, Brisbane Airport, Darwin Airport, Wellington Airport and Sydney Downtown Store.

THE OPPORTUNITY

We are seeking a skilled and customer service-oriented Tour Group Sales Specialist to join our team at Melbourne Airport. Reporting to the Tour Group Manager, you will be responsible for meeting and greeting tour group customers in our store.

YOUR DUTIES WILL INCLUDE

• Assist the sales team with translating, transacting sales and explaining the duty free procedure to tour group customers
• Promote initiatives to create and grow sales in the PRC (People Republic of China) 
• To assist in building and maintaining good relationships with tour group leaders
• Promote and share information with the groups in store on local Australian products and category promotions
• Develop a good understanding of products that appeal to Tour Group customers and their buying preferences

ABOUT YOU

• Ability to communicate fluently (verbal and written) in English and Mandarin
• Previous retail/sales experience in beauty, fragrance, or cosmetics
• Strong product knowledge in the luxury beauty space
• Exceptional customer service skills
• Knowledge of and/or experience with Tour Groups and Tour Companies
• Experience of working in the duty free environment or luxury retail
• Responsible Service of Alcohol (RSA) certificate is required

WHY JOIN LOTTE DUTY FREE

• Hourly base rate + super
• Sales commission incentive scheme
• Team discounts
• Sales & product training
• Safe, diverse and Inclusive work environment with supportive culture
• Uniform and car parking provided
• ASIC Pass provided

DETAILS OF THE ROLE  

• Location: Melbourne Airport
• Part time position: 60 hours per fortnight
• Night shifts: 17:30-00:00
• 2 weeks rotating roster and availability to work a flexible schedule, including weekends and public holidays

To work with Lotte Duty Free, you must hold a current Australian or International Passport. Please note that all Lotte Duty Free employees are required to have Customs and Police Clearance process.

Only candidates that are successful for short listing will be contacted.

If this excites you, we want to meet you!