ABOUT LOTTE DUTY FREE

Lotte Duty Free is one of the world’s leading retailers that operate across 20 locations in 7 countries and 13 airports. Strategically positioned amongst the most coveted destinations (including Australia, New Zealand, Japan, South Korea, Singapore, Vietnam and USA), we showcase a world of luxury brands in cosmetics, perfume, watches, jewellery, liquor, wine and more!

Headquartered in South Korea, Lotte Duty Free is a household name and synonymous with delivering excellence in customer service and a long heritage as the most trusted travel partner.

Oceania, the region to which Australia belongs, holds five locations: Melbourne Airport, Brisbane Airport, Darwin Airport, Wellington Airport and Sydney Downtown Store.

ABOUT THE OPPORTUNITY

We are currently seeking energetic and enthusiastic Sales Crew to join our team at Melbourne International Airport. You will be working in a fast-paced, customer centric environment with a friendly and diverse team.

YOUR DUTIES WILL INCLUDE

• Engage customers with a friendly and approachable manner
• Provide a high level of customer service
• Promote benefits of products to generate sales and achieve set KPI’s
• Process sales via the cash register
• Inform passengers of the conditions relating to their purchases e.g. customs requirements
• Know and understand the product range
• Be aware of, and adhere to, Airport security emergency and health and safety procedures

ABOUT YOU

• Previous Retail/sales experience preferred
• Cash handling in a fast-paced environment
• Proven experience of operating a point of sale (POS) system
• A reasonable level of physical fitness, as some manual handling/heavy lifting will be involved
• Excellent customer service and communication skills
• Demonstrated ability to work well and effectively as part of a team and individually 
• Responsible Service of Alcohol (RSA) certification is required

WHY JOIN LOTTE DUTY FREE

• Hourly base rate + penalty rates + super
• Sales Commission Incentive Scheme
• Team Discounts
• Sales & Product Training
• Uniform & ASIC pass provided
• Car park provided
• Safe, Diverse and Inclusive work environment with supportive culture

DETAILS OF THE ROLE

• Location: Melbourne Airport
• Part Time position 60 hours' fortnightly 
• Full Time position 76 hours’ fortnightly
• Casual position 
• 2 week rotating roster
• Availability to work a flexible schedule including nights, weekends, and public holidays
• Flexibility with hours of work is important as our stores are open for long periods

It is essential to have your own form of reliable transport due to the early/late hours of work.

To work with Lotte Duty Free, you must hold a current Australian or International Passport.

Please note that all Lotte Duty Free employees are required to have Customs and Police Clearance process.

If this excites you, we want to meet you!