ABOUT LOTTE DUTY FREE

Lotte Duty Free is one of the world’s leading retailers and a renowned name in South Korea, known for bringing the best in luxury shopping to travellers worldwide. Operating across 19 locations in 6 countries and 12 airports, it is strategically positioned in some of the most coveted destinations, including Australia, Japan, South Korea, Singapore, Vietnam, and the USA. We showcase a world of luxury brands in cosmetics, perfume, watches, jewellery, liquor, wine, and more, offering an exciting shopping experience infused with Korean excellence.

Headquartered in South Korea, Lotte Duty Free is a household name, synonymous with delivering excellence in customer service and a long heritage as the most trusted travel partner.

Oceania, the region to which Australia belongs, hosts four locations: Melbourne Airport, Brisbane Airport, Darwin Airport, and the Sydney Downtown Store.

THE OPPORTUNITY

A unique opportunity has arisen for a dynamic and experienced P&C Business Partner to support Lotte Duty Free’s corporate and retail operations in Australia. Reporting to the General Manager of People & Culture, you’ll play a key role in employee relations, performance, L&D, change management, and implementing innovative people initiatives.

As part of the P&C team, you’ll work closely with our Retail Leaders in Sydney, Brisbane, and Melbourne, bringing your energy and enthusiasm to provide guidance and support in building a strong, engaged team. With Lotte Duty Free’s focus on luxury beauty, cosmetics and more, you'll help drive a culture of excellence in an environment known for delivering exceptional customer experiences, inspired by Korean innovation and quality.

YOUR DUTIES WILL INCLUDE

• Lead as a Cultural ambassador for the Lotte Duty Free retail business
• Develop & nurture relationships with our Retail leaders building positive culture and dynamic workplace
• Deliver expert P&C support and consultation to leaders across Australia
• Manage full end-to-end case management, ensuring effective resolution of employee relations matters
• Drive and implement People initiatives that support business growth, engagement, and team development
• Lead employee engagement projects to enhance workplace culture and employee satisfaction
• Collaborate with our Retail leaders to develop and execute P&C strategies aligned with business objectives

ABOUT YOU

• Tertiary qualification in Human Resource Management or related discipline
• Extensive P&C Business Partnering experience, preferably in a fast-paced, retail or FMCG environment
• Strong relationship management skills, with the ability to build and maintain effective partnerships at all levels
• Proven ability to manage complex P&C cases with Retail Award (GRIA) & NES knowledge
• Excellent communication and problem-solving skills
• A proactive and dynamic retail mindset
• Ability to travel interstate

WHY JOIN LOTTE DUTY FREE

• Competitive Salary Package
• Team Discounts off Duty Free purchases
• Lotte Employee Induction
• Safety Leagues Education Program
• Private Health Insurance Benefits
• Recognition of Service Awards ($ Gift Cards)
• Long-term Career & Professional Development Opportunities
• Employee Assistance Program and Health initiatives
• Diverse & Inclusive Work Environment with a Supportive Culture
• Melbourne CBD Location with Hybrid model – 4 days Office/ 1-day WFH

This is a rare opportunity to join a global retailer and make a genuine contribution to the Lotte success story. 

Join us and be part of our exciting journey!