ABOUT LOTTE DUTY FREE

Lotte Duty Free is one of the world’s leading retailers, operating across 17 locations in 6 countries and 11 airports. Strategically positioned in some of the most coveted destinations (including Australia, Japan, South Korea, Singapore, Vietnam, and the USA), we showcase a world of luxury brands in cosmetics, perfume, watches, jewellery, liquor, wine, and more.

Headquartered in South Korea, Lotte Duty Free is a household name, synonymous with excellence in customer service and a proud heritage as a trusted global travel partner.

Oceania, the region to which Australia belongs, hosts three locations: Melbourne Airport, Brisbane Airport, and the Sydney Downtown Store.

ABOUT THE OPPORTUNITY

A unique opportunity has arisen for a highly experienced, confident and detail-oriented Compliance & Loss Prevention expert to lead, develop and inspire our compliance team across our retail locations. Reporting to the General Manager – Retail, this role is responsible for ensuring Lotte Duty Free operates in line with legislative, security, and operational requirements while protecting company assets and minimising risk.

Our ideal candidate is a strong leader with extensive experience in retail operations, loss prevention, and compliance, bringing a proactive and investigative approach to managing risk and solving problems.

YOUR DUTIES WILL INCLUDE

• Lead, support & develop the national compliance and loss prevention team
• Oversee compliance with Customs, Excise, and Aviation Security requirements
• Manage relationships with the Australian Border Force, airport authorities, and other regulatory bodies
• Monitor compliance for licensing, bonded goods, and secure site access
• Conduct investigations and provide training to reduce risk and prevent loss
• Conduct regular audits and compliance reviews across all sites
• Manage office and site security systems, including CCTV and alarms
• Report on compliance trends and operational risks

ABOUT YOU

• Proven experience of Inventory management strategy, stock loss & stocktake procedures
• Knowledge of retail compliance, customs, and aviation security
• Excellent investigative, analytical, and communication skills
• Proficient in Excel and data analysis
• High attention to detail and professional integrity
• Background in retail operations, loss prevention, or compliance preferred
• Experience managing teams across multiple sites highly regarded

WHY JOIN LOTTE DUTY FREE

• Work for a globally recognised retail leader
• Supportive and collaborative team environment
• Ongoing professional development and growth opportunities
• Team discounts and employee benefits program
• Safe, diverse, and inclusive workplace culture

To apply for this role, you must have full working rights in Australia and be able to obtain necessary airport and customs clearances.

Only shortlisted candidates will be contacted.

If this sounds like the next step in your career, we’d love to hear from you!