ABOUT LOTTE DUTY FREE

Lotte Duty Free is one of the world’s leading retailers, operating across 17 locations in 6 countries and 11 airports. Strategically positioned in some of the most coveted destinations (including Australia, Japan, South Korea, Singapore, Vietnam, and the USA), we showcase a world of luxury brands in cosmetics, perfume, watches, jewellery, liquor, wine, and more.

Headquartered in South Korea, Lotte Duty Free is a household name, synonymous with excellence in customer service and a proud heritage as a trusted global travel partner.

Oceania, the region to which Australia belongs, hosts three locations: Melbourne Airport, Brisbane Airport, and the Sydney Downtown Store.

ABOUT THE OPPORTUNITY

A unique opportunity has arisen for an IT Application Support Officer to maintain and support Lotte Duty Free applications and systems, including GloB+, e-commerce websites, and back-end middleware, ensuring they are available and functioning correctly at all times.

Reporting to the Head of IT, this role will work closely with the Korean HQ development team, Team Leaders, and end-users to resolve any issues or incidents that may arise.

This is a dynamic, fast-paced luxury retail environment. Our ideal candidate is highly organised, has strong analytical and IT skills, and is a proactive application support professional who can maintain system stability, manage multiple priorities, and communicate effectively in English and Korean.

YOUR DUTIES WILL INCLUDE

• Provide application support to end users, including troubleshooting and root cause analysis.
• Respond to IT requests, resolve issues with business units, and escalate when needed.
• Manage applications to maintain stability and performance.
• Perform regular system maintenance and ensure all environments are updated and compliant.
• Work closely with Korean HQ developers to resolve application defects and enhancements.
• Support system updates and UAT, and share accurate technical details with HQ and vendors.
• Maintain updated SOPs, user guides, and troubleshooting documentation.
• Document system changes and incidents, recommend process improvements, and support system training.

ABOUT YOU

• Bachelor’s degree in Computer Science, Information Systems, or a related field
• At least 2 years of experience in application support, ticketing systems and triaging
• Proficiency in English and Korean
• IT networking and hardware troubleshooting experience – desirable
• Advanced Microsoft Office Excel skills highly regarded
• Proven ability to manage competing priorities and resolve issues effectively
• Strong interpersonal and communication skills
• Ability to work independently and collaboratively
• High attention to detail
• Proactive problem-solving approach

WHY JOIN LOTTE DUTY FREE

• Work for a globally recognised retail leader
• Supportive and collaborative team environment
• Ongoing professional development and growth opportunities
• Team discounts and employee benefits program
• Safe, diverse, and inclusive workplace culture

To apply for this role, you must have full working rights in Australia and be able to obtain necessary airport and customs clearances.

This is a rare opportunity to join a global retailer and make a genuine contribution to the Lotte success story. 

Join us and be part of our exciting journey!