ABOUT LOTTE DUTY FREE

Lotte Duty Free is one of the world’s leading retailers, operating across 18 locations in 6 countries and 11 airports. Strategically positioned in some of the most coveted destinations (including Australia, Japan, South Korea, Singapore, Vietnam, and the USA), we showcase a world of luxury brands in cosmetics, perfume, watches, jewellery, liquor, wine, and more!

Headquartered in South Korea, Lotte Duty Free is a household name, synonymous with delivering excellence in customer service and a long heritage as the most trusted travel partner.

Oceania, the region to which Australia belongs, hosts three locations: Melbourne Airport, Brisbane Airport, and the Sydney Downtown Store.

THE OPPORTUNITY

Reporting to the Buyers, this is an exciting opportunity for a Merchandise Coordinator to be at the core of our merchandise operations. You’ll play a key role in supporting day-to-day activities, gaining hands-on experience, and developing your skills in a dynamic, fast-paced retail environment.

This role is perfect for someone highly organised and confident in Excel, who enjoys working with details, numbers, and managing multiple priorities, and is a strong communicator capable of building trusted relationships with suppliers and colleagues.

YOUR DUTIES WILL INCLUDE

• Account Administration: Maintain master data in GloB+ for new brands, SKUs, pricing & barcodes, and communicate updates to stakeholders.
• Invoicing & Data Entry: Enter Bill of Lading (BL) details, raise supplier rebates in GloB+, and manage promotion setup & execution.
• Reporting: Generate weekly, ad hoc, and supplier reports to support category performance.
• Administrative Support: Support fixture movements, update planograms (where relevant), and track expiry dates via batch codes.
• Relationship Management: Build and maintain positive relationships with suppliers and store teams.

ABOUT YOU

Essential:

• Advanced Microsoft Office skills (excluding Access), with Excel proficiency highly regarded
• Strong analytical and critical thinking skills
• Excellent interpersonal and communication skills (both written and verbal)
• Previous administrative experience in a buying environment
• High attention to detail
• Proven ability to manage competing priorities and resolve issues effectively
• A sense of urgency with strong time management and organisational skills
• Bachelor’s degree in business or related field

Desirable:

• Experience in a buying environment with remote, multi-site operations
• Knowledge and/or experience in retail operations and international brands
• Understanding of FMCG, premium, and/or luxury goods
• Awareness of ACCC pricing and promotions regulations

WHY JOIN LOTTE DUTY FREE

• Salary Package
• Team discounts off duty free purchases
• Lotte employee induction
• Safety leagues education program
• Private health insurance benefits
• Recognition of service awards ($ Gift Cards)
• Long-term career & professional development opportunities
• Employee assistance program and health initiatives
• Diverse & inclusive work environment with a supportive culture
• Melbourne CBD Location with Hybrid model – 4 days Office/ 1-day WFH

This is a rare opportunity to join a global retailer and make a genuine contribution to the Lotte success story. 

Join us and be part of our exciting journey!