ABOUT LOTTE DUTY FREE
Lotte Duty Free is one of the world’s leading retailers and a renowned name in South Korea, known for bringing the best in luxury shopping to travellers worldwide. Operating across 17 locations in 6 countries and 11 airports, it is strategically positioned in some of the most coveted destinations, including Australia, Japan, South Korea, Singapore, Vietnam, and the USA. We showcase a world of luxury brands in cosmetics, perfume, watches, jewellery, liquor, wine, and more, offering an exciting shopping experience infused with Korean excellence.

Headquartered in South Korea, Lotte Duty Free is a household name, synonymous with delivering excellence in customer service and a long heritage as the most trusted travel partner.

Oceania, the region to which Australia belongs, hosts three locations: Melbourne Airport, Brisbane Airport, and the Sydney Downtown Store.

THE OPPORTUNITY

We are looking for a Client Services Manager to ensure Lotte Sydney is represented to the highest standard, with a strong focus on delivering an exceptional level of personalised customer service to our VIP and TIV clients in store.

This role will be responsible for implementing and maintaining customer-centric strategies that drive engagement, loyalty, retention, and sales growth. You will be working in a customer-centric environment with a friendly and diverse team.

YOUR DUTIES WILL INCLUDE:

Key KPI’s – Budgeted Sales, GP Targets
• Drive sales by building strong VIP/TIV relationships, delivering exceptional service, and supporting the team on the shop floor.
• Identify growth opportunities, authorise discounts, and provide competitor insights to the Store Manager.

Retail Operations
• Oversee the Concierge desk, customer service processes, store presentation, stock levels, and compliance with policies.
• Ensure security, health and safety, and complete daily opening/closing procedures.

Training & Development
• Maintain dress standards and ensure team compliance.
• Attend and promote compulsory brand trainings.

Leadership & Culture
• Lead by example on the shop floor, especially during peak periods, and support a positive team culture.
• Identify and escalate behavioural, disciplinary, or security issues.

ABOUT YOU

• Ability to speak fluent Mandarin (essential)
• Management experience
• Exceptional customer service skills
• Previous retail/sales experience in beauty, fragrance, or cosmetics (required)
• Ability to motivate staff to increase sales
• Strong interpersonal skills, including verbal and written communication

WHY JOIN LOTTE DUTY FREE

• Access to sales management incentive program
• Team discount program
• Uniform provided
• Sales & product training program
• Employee assistance program and health initiatives
• Private health insurance discount
• Lotte new employee induction & safety leagues program
• Long-term career & professional development opportunities
• Recognition of service awards ($ gift cards)
• Safe, diverse & inclusive work environment with a supportive culture

DETAILS OF THE ROLE

• Location: Sydney Downtown Store - Market St.
• Full-time position - 76 hours per fortnight
• 2-week rotating roster and availability to work a flexible schedule, including weekends and public holidays

To apply for this role, you must be at least 18 years old with full-time working rights in Australia.

Unfortunately, we are not able to accept Student Visa or Working Holiday Visa applications.

To work with Lotte Duty Free, you must hold a current Australian or International Passport. Please note that all Lotte Duty Free employees are required to complete Customs and Police Clearance processes.

Only shortlisted candidates will be contacted.

If this excites you, we want to meet you!