Location:
SYD Duty Free
Posted on:
20 August 2025
ABOUT LOTTE DUTY FREE
Lotte Duty Free is one of the world’s leading retailers and a renowned name in South Korea, known for bringing the best in luxury shopping to travellers worldwide. Operating across 17 locations in 6 countries and 11 airports, it is strategically positioned in some of the most coveted destinations, including Australia, Japan, South Korea, Singapore, Vietnam, and the USA. We showcase a world of luxury brands in cosmetics, perfume, watches, jewellery, liquor, wine, and more, offering an exciting shopping experience infused with Korean excellence.
Headquartered in South Korea, Lotte Duty Free is a household name, synonymous with delivering excellence in customer service and a long heritage as the most trusted travel partner.
Oceania, the region to which Australia belongs, hosts three locations: Melbourne Airport, Brisbane Airport, and the Sydney Downtown Store.
THE OPPORTUNITY
We are looking for a Customer Service Specialist to ensure Lotte Sydney is represented at the highest standard, with a strong focus on delivering exceptional personalised customer service. This dynamic, customer-focused role serves as a vital link between the retail operation and its diverse clientele, ensuring each customer’s experience is seamless, enjoyable, and memorable.
You will work in a customer-centric environment with a friendly and diverse team.
YOUR DUTIES WILL INCLUDE:
Key KPIs – Budgeted Sales, GP Targets
Retail Operations
Training & Development
Leadership & Culture
ABOUT YOU
WHY JOIN LOTTE DUTY FREE
DETAILS OF THE ROLE
To apply for this role, you must be at least 18 years old with full-time working rights in Australia.
Unfortunately, we are not able to accept Student Visa or Working Holiday Visa applications.
To work with Lotte Duty Free, you must hold a current Australian or International Passport. Please note that all Lotte Duty Free employees are required to complete Customs and Police Clearance processes.
Only shortlisted candidates will be contacted.
If this excites you, we want to meet you!