ABOUT LOTTE DUTY FREE

Lotte Duty Free is one of the world’s leading retailers, operating across 17 locations in 6 countries and 11 airports. Strategically positioned in some of the most coveted destinations (including Australia, Japan, South Korea, Singapore, Vietnam, and the USA), we showcase a world of luxury brands in cosmetics, perfume, watches, jewellery, liquor, wine, and more.

Headquartered in South Korea, Lotte Duty Free is a household name, synonymous with delivering excellence in customer service and holding a long heritage as the most trusted travel partner.

Oceania, the region to which Australia belongs, hosts three locations: Melbourne Airport, Brisbane Airport, and the Sydney Downtown Store.

THE OPPORTUNITY

Based at Melbourne Airport, we are seeking a driven and enthusiastic Store Manager to lead our Departures team, ensuring excellence in training, performance, and overall operations. Reporting to the General Manager, Melbourne Airport, this role requires strong leadership in managing the sales team and driving business success, while working in a fast-paced, customer-centric environment with a friendly and diverse team.

In this role, you will be responsible for:

• Inspire and motivate the Sales Managers and team to maximise sales opportunities and achieve KPIs.
• Provide clear communication, feedback, and effective leadership to maintain high performance and deliver quality customer experiences.
• Develop new sales strategies and implement action plans.
• Maximise store profit by increasing sales while maintaining cost control.
• Ensure all team members understand company standards, policies, and procedures, and comply fully with security, safety, and appearance guidelines.

ABOUT YOU

• 5 years' experience in a similar role
• Exceptional customer service and leadership skills
• Sales-focused and results-oriented
• Knowledge/experience of international brands and diverse categories of products
• Strong interpersonal skills, including verbal and written communication
• Strong commercial awareness and business acumen
• Critical thinking and problem-solving skills
• The ability to speak a second language will be highly regarded
• Hold a current Responsible Service of Alcohol (RSA) certificate
  
  

WHY JOIN LOTTE DUTY FREE

• Access to sales management incentive program
• Team Discount Program
• Airport Retail Stores Discount (10% -20%)
• Free Car Parking
• Uniform & ASIC Pass Provided
• Sales & Product Training Program
• Employee Assistance Program and Health initiatives
• Private Health Insurance Discount
• Lotte New Employee Induction & Safety Leagues Program
• Long-term Career & Professional Development Opportunities
• Recognition of Service Awards ($ Gift Cards)
• Safe, Diverse & Inclusive Work Environment with a Supportive Culture
  
  

DETAILS OF THE ROLE

• Full time position
• Availability to work a flexible roster, including weekends and public holidays.
• 3-week rotating roster:
  - Week 1: Mond. to Wed., 9:30AM to 5:30PM, Thurs. and Friday, 10:30/11:00AM to 7:00PM
  - Week 2: Tuesday to Sunday, 9:30AM to 5:30/6:00PM
  - Week 3: Tuesday to Friday, 9:30AM to 5:30/6:00PM

To apply for this role, you must be at least 18 years old and have full working rights in Australia.

Please note: Student and Working Holiday Visa applications cannot be accepted. All employees are required to undergo customs and police clearances and hold a valid passport.

Only shortlisted candidates will be contacted.

If this sounds like you, we’d love to meet you!