ABOUT LOTTE DUTY FREE

Lotte Duty Free is one of the world’s leading retailers, operating across 17 locations in 6 countries and 11 airports. Strategically positioned in some of the most coveted destinations (including Australia, Japan, South Korea, Singapore, Vietnam, and the USA), we showcase a world of luxury brands in cosmetics, perfume, watches, jewellery, liquor, wine, and more!

Headquartered in South Korea, Lotte Duty Free is a household name, synonymous with delivering excellence in customer service and a long heritage as the most trusted travel partner.

Oceania, the region to which Australia belongs, hosts three locations: Melbourne Airport, Brisbane Airport, and the Sydney Downtown Store.

THE OPPORTUNITY

We are seeking a skilled and customer service-oriented Tour Group Sales Associate to join our team at Sydney Downtown Store. Reporting to the Sales Manager, you will be responsible for meeting and greeting tour group customers in our store.

YOUR DUTIES WILL INCLUDE

• Assist the sales team with translating, transacting sales and explaining the duty free procedure to tour group customers
• Promote initiatives to create and grow sales in the PRC (People Republic of China) 
• To assist in building and maintaining good relationships with tour group leaders
• Promote and share information with the groups in store on local Australian products and category promotions
• Develop a good understanding of products that appeal to Tour Group customers and their buying preferences

ABOUT YOU

• Ability to communicate fluently (verbal and written) in English and Mandarin
• Proven sales experience in a high volume and fast paced environment
• Strong product knowledge in the luxury beauty space
• Exceptional customer service skills
• Knowledge of and/or experience with Tour Groups and Tour Companies
• Experience of working in the duty free environment or luxury retail
• Responsible Service of Alcohol (RSA) certificate is required

WHY JOIN LOTTE DUTY FREE

• Monthly Sales Commission Program
• Team Discount Program
• Uniform Provided
• Sales & Product Training Program
• Employee Assistance Program and Health initiatives
• Private Health Insurance Discount
• Lotte New Employee Induction & Safety Leagues Program
• Long-term Career & Professional Development Opportunities
• Recognition of Service Awards ($ Gift Cards)
• Safe, Diverse & Inclusive Work Environment with a Supportive Culture

DETAILS OF THE ROLE  

• Location: Sydney Downtown Store
• Casual position - 76 hours per fortnight

To apply for this role you must be 18 years old with Full Time Working Rights in Australia. 
  
Unfortunately we are not able to accept Student Visa or Working Holiday Visa applications.

Please note that all Lotte Duty Free employees are required to have Customs and Police Clearance process.

Only candidates that are successful for short listing will be contacted.

If this excites you, we want to meet you!