ABOUT LOTTE DUTY FREE

Lotte Duty Free is one of the world’s leading travel retailers, operating across 17 locations in 6 countries and 11 airports. Strategically positioned in key travel destinations, including Australia, Japan, South Korea, Singapore, Vietnam and the USA, we offer travellers an exciting range of luxury brands across beauty, fragrance, watches, jewellery, liquor, wine and more.

Headquartered in South Korea, Lotte Duty Free is known globally for exceptional customer service and a long-standing reputation as a trusted travel partner.

In Oceania, we proudly operate at Melbourne Airport, Brisbane Airport and our Sydney CBD Store.

ABOUT THE OPPORTUNITY

We are currently seeking an energetic and experienced Shift Supervisor to join our team at Brisbane International Airport.

This role is responsible for supporting the daily operations of the store, leading our sales team on shift, and ensuring our customers receive the world-class service Lotte Duty Free is known for. You will play a key role in driving sales, motivating team members, maintaining high presentation standards, minimising stock loss, and ensuring all airport security and compliance procedures are followed.

YOUR DUTIES WILL INCLUDE

• Oversee daily store operations during your shift
• Lead, support and motivate the sales crew
• Communicate budgets, KPI updates and sales results
• Maintain store presentation, cleanliness and merchandising standards
• Control and minimise stock loss through correct stock procedures
• Manage customer enquiries, refunds, credits and follow-up service
• Support store opening and closing procedures
• Complete cash handling, EOD reporting and shift documentation
• Adhere to all Airport security, emergency and safety procedures

ABOUT YOU

• Previous retail experience in a fast-paced environment
• Strong customer service skills
• Proven ability to lead and support a team
• Excellent communication and interpersonal skills
• Ability to work independently and as part of a team
• Willingness to obtain RSA (or currently holds one)
• Positive, energetic and confident leading by example

WHY JOIN LOTTE DUTY FREE

• Competitive hourly rate + super + penalty rates
• Team discounts across luxury brands
• Safe, diverse and inclusive environment
• Supportive leadership team
• Training and career development
• ASIC pass provided
• Exciting international airport environment

DETAILS OF THE ROLE

Location: Brisbane International Airport
Position: Full-time
Roster: 2-week rotating roster (including weekends & public holidays)

A current Australian or International Passport is essential.
You must be able to obtain Customs and Police Clearance.
Reliable transport is required due to early/late shifts.

Only shortlisted candidates will be contacted.

If this excites you, we want to meet you!