In Store Retail Concierge

Location: BAPL Duty Free
Posted on: 04 March 2019


Established in February 1980, Lotte Duty Free is the second largest travel retailer in the world and operates 20 duty free stores, across 11 international airports, in seven international locations, including Australia, USA, Japan, Korea, New Zealand, Thailand and Vietnam.


The prime responsibility of the incumbent is to greet and assist with any possible queries and seamlessly hand customers over to the appropriate sales team for further assistance. This is to ensure we are delivering the best possible service to our customers.  

Key Responsibilities for this role include:

  • Use expert knowledge of Lotte Duty Free’s products and promotions to provide quality customer service to all customers in accordance with the Company’s customer service standards
  • Maintains a position of visibility at the front of the store by the exit doors at all times.
  • Direct customers to various parts of the store and also assist them with directions of the airport
  • Provide quick, responsive customer service; build repeat business through customer satisfaction
  • Communicate suspicious behaviour to store management
  • Ability to promote and discuss the stores products and promotions
  • Hand out flyers and leaflets to customers entering the store highlighting our up to date promotions
  • Be professionally presented in accordance with Lotte Duty Free’s grooming and presentation policies at all times.
  • Be aware of Store security and emergency and Company health and safety procedures.
  • Participate in staff meetings and training sessions on product knowledge and operational procedures as required.


The successful candidate must possesses a very genuine, outgoing and high energy personality and be confident in engaging with customers and assisting with their needs in a timely fashion. 

Customer service is a prime focus for us at Lotte Duty Free and we pride ourselves on giving our customers the best possible experience when visiting our stores. 

To be considered we require the following:

  • Previous customer service/ sales experience in a similar role within retail operations
  • Have expert product knowledge of Lotte Duty Free products and be willing to learn
  • Immaculate presentation
  • Diplomatic and effective communicators
  • Have the ability to work autonomously and use initiative
  • Strong knowledge / experience of retail operations
  • Good knowledge / experience if international brands and diverse categories of products


This role would cover our 5am-1pm shifts and candidates must be available for at least 3 days per week. 


If this sounds like the right role for you, apply now using the link below.

Please note only candidates that are successful for short listing will be contacted.