Online Business Operative - Wellington Airport

Location: Bond
Posted on: 05 April 2019


Established in February 1980, Lotte Duty Free is the second largest travel retailer in the world and operates 20 duty free stores, across 11 international airports, in seven international locations, including Australia, USA, Japan, Korea, New Zealand, Thailand and Vietnam.


We're seeking an extremely organised Online Operative based at Wellington Airport to support our online operations and provide excellent service by dispatching orders to our valued customers across New Zealand within agreed time frames.

This is a part time position working 20 hours per week.

The key responsibilities for this role include:

  • Urgently complete “un-packs” and “re-packs”, and enter the details of each into the computer. If necessary, seeking further assistance so that the re-pack function is completed with maximum speed and efficiency.
  • Provide quality customer service to all internal and external customers.
  • Record any packing errors on a daily basis and advise the Sales Manager accordingly.
  • Check all remaining parcels at the close of each shift.
  • Immediately communicate detailed customer issues or queries (and contact details) to the Hotline Team via e-mail.
  • Without any delay, report any stock control or sales related issues to Bond Manager
  • Assist with customer service on the shop floor as required.
  • Be aware of, and adhere to, Airport security emergency and health and safety procedures.


We require someone with excellent attention to detail and the ability work in a fast paced environment.  

Essential requirements include:

  • Previous customer service experience in a fast paced environment
  • Demonstrable ability to work accurately and with a methodical approach.
  • Demonstrable high standard of personal presentation
  • Demonstrable ability to be punctual
  • A reasonable level of physical fitness, as manual handling/heavy lifting will be involved.
  • Ability to manage various competing priorities and ability to assess and resolve basic problems.
  • High attention to detail.
  • Strong numerical ability.
  • Demonstrable proactive approach to all work tasks.
  • Demonstrated ability to work well and effectively as part of a team.
  • Ability to work independently when required.
  • Strong interpersonal skills, including verbal and written communication.

If this sounds like a role that would provide you with a challenge and matches your skills and experience, we would love to hear from you.

Please note only candidates that are successful for short listing will be contacted.