Collections Team Member - Brisbane Airport

Location: BAPL Duty Free
Posted on: 12 June 2019


Established in February 1980, Lotte Duty Free is the second largest travel retailer in the world and operates 20 duty free stores, across 11 international airports, in seven international locations, including Australia, USA, Japan, Korea, New Zealand, Thailand and Vietnam.


We're seeking an extremely organised and enthusiastic Collections Crew Member to support our online operations by providing excellent service when dispatching orders to our customers at the Collections Counter. This role is on a casual basis (weekly roster).


  • Distribute orders to customers at the Collections Counter.
  • Urgently complete “un-packs” and “re-packs”, and enter the details of each into the computer.  
  • Provide quality customer service to all internal and external customers.
  • Record any packing errors on a daily basis.
  • Check all remaining parcels at the close of each shift.
  • Report, in a timely manner, any pre-order enquiries or incorrect entries on the listing report to IT Support.
  • Assist with customer service on the shop floor as required.


  • Previous customer service experience in a fast paced environment.
  • A reasonable level of physical fitness, as some manual handling/heavy lifting will be involved.
  • High attention to detail.
  • Demonstrated ability to work well independently and as part of a team.
  • Strong interpersonal skills, including verbal and written communication.


Note that this is a casual role on a roster basis. Due to airport hours, it is important that the individual is flexible with regards to availability.

Uniform and car parking will be provided to the successful applicant. Please note only candidates that are successful for short listing will be contacted.

If this sounds like the role for you please apply now!