Airport Retail Manager - Darwin Airport

Location: DWN Duty Free
Posted on: 02 July 2019


Lotte Duty Free is the second largest travel retailer in the world and operates 20 duty free stores, across 11 international airports, in seven international locations, including Australia, USA, Japan, Korea, New Zealand, Thailand and Vietnam.


We are currently seeking an experienced and dedicated Airport Retail Manager to join a fast paced,dynamic and fun Duty Free retail team. This is a hands on role and instrumental part of our Darwin operations.

This position is vital in creating sales and GP through effective management of sales team and business operations. To recruit, coach and lead the store team to ensure highest quality of customer service and maximise sales opportunities.


  • Maintain a strong focus on the business and understand the sales trends and sales forecasts.
  • Motivate, encourage and lead the sales team members to provide excellence in customer service and achieving sales and gross profit targets
  • Ensure each location is sufficiently staffed at all times to maximise our sales opportunities and at the same time ensure the wage costing is within the budget.
  • Interact with various internal & external stakeholders (e.g. head office, Darwin Airport, beauty brands)
  • To ensure timely and effective execution of product launches and promotions.
  • To work with the team on maintaining housekeeping standards, visual merchandising and stock level as per guidelines, on a daily basis.


  • Proven retail management experience within a large busy retail operation
  • Exposure to international brands
  • Experience in dealing with internal & external stakeholders
  • Strong leadership skills
  • Experience in leading other managers
  • Great communication skills
  • Good business acumen with sound analytical and strategic skills
  • A good sense of creating and cultivating a fun and focused team


The likely roster will be as follows, however applicants need to be flexible to come in when required. 

Monday - 3:30am - 11:30am

Tuesday 8:30am - 5pm

Wednesday (Split shifts)- 10am - 4pm & 8pm - 11pm

Thursday  8am - 4pm

Friday - RDO

Saturday - RDO

Sunday - 9am - 5pm

If successful, you will be joining an amazing company that thrives on taking care of their biggest asset, their employees.

If this feels like the right opportunity for you, apply today!

Please note only shortlisted candidates will be contacted.