In Store Retail Concierge (Brisbane Airport)

Location: BAPL Duty Free
Posted on: 17 September 2019


Lotte Duty Free is the second largest travel retailer in the world and operates 20 duty free stores, across 11 international airports, in seven international locations, including Australia, USA, Japan, Korea, New Zealand, Thailand and Vietnam.


The prime responsibility of the Concierge is to greet and assist with any possible queries and seamlessly hand customers over to the appropriate sales team for further assistance. This is to ensure we are delivering the best possible service to our customers. This is a casual role.


  • Use expert knowledge of Lotte Duty Free’s products and promotions to provide quality customer service 
  • Maintains a position of visibility at the front of the store by the exit doors at all times.
  • Direct customers to various parts of the store and also assist them with directions of the airport
  • Provide quick, responsive customer service; build repeat business through customer satisfaction
  • Ability to promote and discuss the stores products and promotions
  • Hand out flyers and leaflets to customers entering the store highlighting our up to date promotions


  • Previous customer service/ sales experience in a similar role within retail operations
  • High energy/bubbly personality
  • Immaculate presentation
  • Excellent communication skills
  • Have the ability to work autonomously and use initiative
  • Strong knowledge / experience of retail operations
  • Good knowledge / experience if international brands and diverse categories of products


This role would cover our 6am-11am shifts and candidates must be available for at least 3-4 days per week. 


If this sounds like the right role for you, apply now!

Please note only candidates that are successful for short listing will be contacted.