ABOUT LOTTE DUTY FREE

Lotte Duty Free is one of the world’s leading retailers that operate across 21 locations in 7 countries and 13 airports. Strategically positioned amongst the most coveted destinations (including Australia, New Zealand, Japan, South Korea, Singapore, Vietnam and USA), we showcase a world of luxury brands in cosmetics, perfume, watches, jewellery, liquor, wine and more!

Headquartered in South Korea, Lotte Duty Free is a household name and synonymous with delivering excellence in customer service and a long heritage as the most trusted travel partner.

Oceania, the region in which Australia belongs, holds 6 locations (Melbourne Airport, Brisbane Airport, Darwin Airport, Wellington Airport, Sydney and Melbourne downtown stores).

ABOUT THE ROLE

We are seeking an experienced and driven Performance marketing & E commerce specialist to join the team at Lotte Oceania.

YOUR DUTIES WILL INCLUDE

• Analyse website customer journey and improve UI/UX to enhance sales
• Breakdown key metrics for business goals and plan & execute the growth of each
• Manage sales activities & operations of Shopify and SNS channels (The Red, Instagram, Wechat, etc.)
• Create & implement retail marketing and media campaigns in line with Marketing strategy
• Provide post-campaign analyses and report key findings to the business
• Innovate digital strategy (SEO/SEM, paid media) to expand customer base and enhance conversion
• Allocate budgets & analyse/recommend modifications to continuously improve ROAS
• Closely cooperate with Merchandise team to manage promotional calendars for e-Marketplaces
• Assist in the management, liaison and optimization of Chinese social media channels together with Social Media Coordinator

ABOUT YOU

Essential

• 3+ years Marketing experience in Ecommerce Coordinator / Management
• Tertiary education within Marketing & Communications / Digital Marketing / Ecommerce
• Strong experience in e-commerce platforms including Shopify and digital channels including on-line, social and mobile
• Experience in retail industry
• Proven ability to operate on-the-tools (Excel, PowerPoint, Word, Outlook, Zoom, WebEx, Mail Chimp, WeChat, Weibo, Canvas)
• Advanced written and oral communication skills
• Experience in successfully designing, planning, implementing and evaluating performance marketing campaigns
• Ability to interpret conceptual ideas in order to oversee the appropriate marketing solutions
• Attention to detail & excellent organisation skills
• Project management skills
• Proven negotiation experience
• Ability to work in a fast-paced, super agile, high-performance and creative marketing team

WHY JOIN LOTTE DUTY FREE

• Competitive Salary Package
• Team Discount & Lotte “Perks” Program
• Safe, Diverse, and Inclusive work environment with a supportive culture
• Hybrid model – 4 days working at the office and 1 day working from home

If this excites you, we want to meet you! Now is the time to join our friendly, fun & diverse team and join our growth journey.

Please note that all Lotte Duty Free employees are required to undergo the Customs and Police Clearance process.